Accompaniment in the implementation of a document management tool

Needs:

• View, edit, share and efficiently process case management and related documents in Outlook using a document management tool
• Improve the use of the selected tool, iManage
• Facilite the transition to new ways of working and sharing information

Solutions put in place: 

• Support in defining the specifications of iManage in order to meet the needs of the department and ensury clarity of exchanges between the business and the IT department
• Organization and execution of test scenarios to validate whether the tool meets the needs identified
• Support to the users for the migration of mails and folders in iManage
• Change management through workshops, hotlines and informal interviews

System used: 

iManage 

Benefits:

• Adoption of a customized tool meeting the needs 
• Better understanding of the tool's strengths and limitations
• Greater acceptance of change
• Gained confidence resulting in the proper use of the tool and exchange of data