Exquando uses cookies on this website to provide you with the best possible browsing experience. If you would like more information on the use of cookies, you can consult our Cookies policy. By continuing to browse or use our site without having accepted or refused cookies, only cookies essential for browsing our website are used. You can also choose to accept all cookies or customize their use. You can change your preferences at any time via the icon cookie
Configurez les cookies / Cookies configuration / Cookies configuratie

(FR) Les cookies fonctionnels sont essentiels pour le fonctionnement du site internet et ne peuvent être désactivés. Pour améliorer votre expérience, d'autres cookies sont utilisés. Vous pouvez choisir de les désactiver. Ils restent modifiables à tout moment via cette fenêtre.

(EN) Functional cookies are essential for the operation of the website and cannot be deactivated. To improve your experience, other cookies are used. You can choose to turn them off. They can be modified at any time via this window.

(NL) Functionele cookies zijn essentieel voor de werking van de website en kunnen niet worden gedeactiveerd. Om uw ervaring te verbeteren, worden andere cookies gebruikt. U kunt ervoor kiezen om ze uit te schakelen. Ze kunnen op elk moment worden gewijzigd via dit venster.

Cookies fonctionnels / Functional cookies / Functionele cookies
Cookies d'analyse et de marketing / Analysis and marketing cookies / Analyse- en marketingcookies
En savoir plus sur la politique d'usage des cookies / Learn more about the use of cookies policy / Meer informatie over het gebruik van het cookiebeleid
Sauvegarder / Save / Sparen

Optimizing and defining a document policy

For D'Ieteren Immo

D''ieteren IMMO, also known as DIMMO, is part of the D'Ieteren group, a well known company in Belgium. It manages its property portfolio while providing services to tenants. It also provides specialist advice on garage redevelopment projects linked to the brands owned by the D'Ieteren group.


Information is managed by department, in silos, making it difficult for external users to find documents and identify the latest version. 

In addition, the current documentary environment is too heavy, due to : 

  • a legacy of documents and successive migrations;
  • a lack of a clear filing structure that is understood and shared throughout the organization;
  • a departmental approach that encourages duplication and hinders access to information. 

DIMMO called on Exquando to optimize its information management and define a document policy. 

Solutions put in place:

An AS-IS audit based on the InfoSystem Model Canvas (IMC) developed by Exquando.  

Based on this audit, an action plan comprising 5 initiatives was defined and prioritized in consultation with the project team:

Initiative 1 - Drawing up an information charter to define the principles that will guide information within the organization;
Initiative 2 - Setting up an intranet for DIMMO, to strengthen the company''s identity and centralize official communication; 
Initiative 3 - Definition of a document policy, resulting in the implementation of a classification plan, a naming convention and metadata; 
Initiative 4 - Review of information-sharing processes, resulting in the implementation of collaborative governance using Microsoft Teams; 
Initiative 5 - Definition of a recovery strategy for BIM data to be retained for the maintenance phase. 

Exquando continued to support the implementation of the initiatives, providing both coordination and project management (monitoring of the schedule and action plan, organization of workshops, status meetings, etc.) as well as specific expertise in information management (information charter, filing plan, metadata, naming convention).   

Systems used:

Klaro cards, Sharepoint online, Microsoft Teams 


By teaming up with Exquando, DIMMO now has a document policy (information charter, filing plan, naming convention and metadata) as well as an approach for migrating documents to the new SharePoint.  

LinkedIn Facebook